Wednesday, October 26, 2016

2016-10-26 WED 11 AM HOUSEKEEPING


2016-10-26 WED 11 AM HOUSEKEEPING
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ear phones
.
On time
In time
.
Hotel
.
Quality
Quantity
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Neat. Clean
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If they’re not satisified, they may go elsewhere
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They may go somewhere else
.
First impressions
Initial impressions
.
We talk about how to make good first impressions with customers
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Role
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Housekeeping department
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How to make a room clean and neat
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How to make a bed
.
Toilet
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AC
Air conditioning
Fans
.
How to fold clothes
Blankets
Towels
Sheets
Bath towels
Mats
.
How to use a vacuum
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Safety devices
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First Aid Kit
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Fire Extinguisher
Use it to put out a fire
.
Take away it’s air
Pour water on it
Put something on it that will stop it from burning
.
Carbon dioxide
.
Cream
.
Blankets
.
Exits
.
When there is a fire:
1. Stop
2. Drop
3. Roll
.
They breathe too much smoke
They breathe in too much
.
Lay down to avoid the smoke
.
Crawl
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Hot air rises
.
It is hotter up there
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Fire grows more with more air
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Air or oxygen
.
Oxygen is in air
.
Fire needs oxygen
Fire breathes oxygen
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Service
.
Room services
.
Order foods & drinks
Beer, wine, champagne
.
Repair
.
Problem
Complaint
.
My TV is broken
They come and fix it
.
My stomach is broken
They come and fix it
.
Problem
Complaint
I am not happy because
my TV is broken
.
I am not happy because
I’m hungry or thirsty
.
They make you happy by fixing your TV or by bringing food and drinks
.
Room Service is service to your room
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Terminology
.
Real terminology
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Customers may generalize terms more
.
They may make something to be more general or more simple to include more things
.
Proper terminology
Proper = right, correct
Specific = exactly, details
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Staff should learn proper terms but also slang
.
Slang
Idioms
Street English
Things people may say
Things that might be normal to say for normal people
.
Popular ways
Informal
.
Staff need to talk more formal to each other but should also understand informal things which customers may say
.
They should talk simple with customers
.
Translate formal terminology to informal speech that is easier for common folk to understand
.
Folk = people
.
Feb
February = 2nd month
The eleventh day
1985
That is my birthday
1985-02-11
That is my birth date
My date of birth or DOB
.
Green
Color of life
.
Red
Color of revolution
.
Pink
Color of women
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White makes my face quite bright
.
White
Pure. Perfect. Innocent
.
1. Pure
2. Pear
.
Innocent = not guilty
Innocent = not bad
.
Innocent = when you are a baby or small child and when you do not know differences between right and wrong
.
Grooms
Wear white dresses
.
White = Pure
.
Positive. Optimistic. Happy. Not sad. Not negative. Not pessimistic
.
Optimistic = NOT pessimistic
.
Optimistic = to SEE the GOOD in the BAD
.
Pessimistic = see bad
.
Positive = optimistic
Negative = pessimistic
.
Black DEATH, SECRET
White PURITY
Green NEW LIFE
Orange HAPPY, SOCIAL
.
Yellow MIND, INTELLECTUAL
INTELLIGENT
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Afraid. Scared. Coward. Fear
Timid. Shy. Coy. Terror
.
Sợ. Sợ hãi. Nhát gan. Nỗi sợ Nhút nhát. Nhát. E ngại bày tỏ. Khủng bố Afraid. Scared. Coward. Fear Timid. Shy. Coy. Terror
.
Clothes
.
SELF-phụ thuộc = SELF RELIANCE, INDEPENDENCE THE COLOR OF GREEN
.
có khả năng tự lực = sống độc lập
SELF-RELIANCE = INDEPENDENCE
.
I try to be reliant
I try to be independent
.
Frigid = rigid
Rigid = not flexible
Flexible = bendable
Flexible = move-able
Changable
Adaptable
.
Rigid = Ri-JID
JOE. JOEY. JAM. JOKE
.
Tôi cố gắng để được tự lực cánh sinh
Tôi cố gắng để được độc lập I try to be self reliant
I try to be independent

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Trực giác: khi trái tim của bạn biết điều gì đó não của bạn không biết: cảm giác ruột
Intuition: when your heart knows something your brain does not know: gut feeling
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Màu hồng nữ tính: từ bi: nuôi dưỡng: tình yêu vô điều kiện
Pink: girly: compassionate: nurturing: unconditional love
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Baby girl
Daughter
Baby
Babies
Baby boys
Sons
Kids. Child
Children
Newborns
Infants = newly-born babies
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Làm thế nào để nhớ từ mới? Nhìn chúng theo những cách mới.
How to remember new words? Look at them in new ways.
















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