2016-10-26 WED 11 AM HOUSEKEEPING

2016-10-26 WED 11 AM HOUSEKEEPING

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ear phones

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On time

In time

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Hotel

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Quality

Quantity

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Neat. Clean

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If they’re not satisified, they may go elsewhere

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They may go somewhere else

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First impressions

Initial impressions

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We talk about how to make good first impressions with customers

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Role

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Housekeeping department

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How to make a room clean and neat

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How to make a bed

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Toilet

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AC

Air conditioning

Fans

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How to fold clothes

Blankets

Towels

Sheets

Bath towels

Mats

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How to use a vacuum

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Safety devices

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First Aid Kit

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Fire Extinguisher

Use it to put out a fire

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Take away it’s air

Pour water on it

Put something on it that will stop it from burning

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Carbon dioxide

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Cream

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Blankets

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Exits

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When there is a fire:

1. Stop

2. Drop

3. Roll

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They breathe too much smoke

They breathe in too much

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Lay down to avoid the smoke

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Crawl

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Hot air rises

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It is hotter up there

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Fire grows more with more air

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Air or oxygen

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Oxygen is in air

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Fire needs oxygen

Fire breathes oxygen

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Service

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Room services

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Order foods & drinks

Beer, wine, champagne

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Repair

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Problem

Complaint

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My TV is broken

They come and fix it

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My stomach is broken

They come and fix it

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Problem

Complaint

I am not happy because

my TV is broken

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I am not happy because

I’m hungry or thirsty

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They make you happy by fixing your TV or by bringing food and drinks

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Room Service is service to your room

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Terminology

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Real terminology

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Customers may generalize terms more

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They may make something to be more general or more simple to include more things

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Proper terminology

Proper = right, correct

Specific = exactly, details

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Staff should learn proper terms but also slang

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Slang

Idioms

Street English

Things people may say

Things that might be normal to say for normal people

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Popular ways

Informal

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Staff need to talk more formal to each other but should also understand informal things which customers may say

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They should talk simple with customers

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Translate formal terminology to informal speech that is easier for common folk to understand

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Folk = people

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Feb

February = 2^nd month

The eleventh day

1985

That is my birthday

1985-02-11

That is my birth date

My date of birth or DOB

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Green

Color of life

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Red

Color of revolution

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Pink

Color of women

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White makes my face quite bright

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White

Pure. Perfect. Innocent

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1. Pure

2. Pear

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Innocent = not guilty

Innocent = not bad

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Innocent = when you are a baby or small child and when you do not know differences between right and wrong

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Grooms

Wear white dresses

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White = Pure

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Positive. Optimistic. Happy. Not sad. Not negative. Not pessimistic

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Optimistic = NOT pessimistic

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Optimistic = to SEE the GOOD in the BAD

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Pessimistic = see bad

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Positive = optimistic

Negative = pessimistic

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Black DEATH, SECRET

White PURITY

Green NEW LIFE

Orange HAPPY, SOCIAL

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Yellow MIND, INTELLECTUAL

INTELLIGENT

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Afraid. Scared. Coward. Fear

Timid. Shy. Coy. Terror

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Sợ. Sợ hãi. Nhát gan. Nỗi sợ Nhút nhát. Nhát. E ngại bày tỏ. Khủng bố Afraid. Scared. Coward. Fear Timid. Shy. Coy. Terror

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Clothes

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SELF-phụ thuộc = SELF RELIANCE, INDEPENDENCE THE COLOR OF GREEN

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có khả năng tự lực = sống độc lập
SELF-RELIANCE = INDEPENDENCE
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I try to be reliant

I try to be independent

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Frigid = rigid

Rigid = not flexible

Flexible = bendable

Flexible = move-able

Changable

Adaptable

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Rigid = Ri-JID

JOE. JOEY. JAM. JOKE

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Tôi cố gắng để được tự lực cánh sinh

Tôi cố gắng để được độc lập I try to be self reliant

I try to be independent

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Trực giác: khi trái tim của bạn biết điều gì đó não của bạn không biết: cảm giác ruột
Intuition: when your heart knows something your brain does not know: gut feeling
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Màu hồng nữ tính: từ bi: nuôi dưỡng: tình yêu vô điều kiện
Pink: girly: compassionate: nurturing: unconditional love
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Baby girl

Daughter

Baby

Babies

Baby boys

Sons

Kids. Child

Children

Newborns

Infants = newly-born babies

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Làm thế nào để nhớ từ mới? Nhìn chúng theo những cách mới.
How to remember new words? Look at them in new ways.